In general all ticket sales are final. Refunds will be given only in the following scenarios:
- Technical problem with the site involving a charged card
- At the discretion of an event host.
- If an event is fully cancelled
Purchasing a ticket and then not attending an event is NOT grounds for a refund unless you approve it with the event host.
Email us at [email protected] to discuss your situation. Please include the event name as well as the email address used to purchase the tickets. You can also call us at 720-761-8113. Please have the same information available.
Technical problem with the site
If you get billed and do not receive your tickets we will absolutely help you get your tickets or issue you a refund.
At the discretion of an event host
Please contact your event host if you wish to request a refund. You must do this prior to the event, and no later than seven days after the event. The event host will either approve or decline a refund. Remember, these tickets are sold as non-refundable and it will be at the event host's sole discretion to approve a refund or not.
If an Event Is Fully Cancelled
Refunds may be given on tickets if an event is fully cancelled. If the event is rescheduled but not cancelled then the event host has the discretion to transfer tickets to the new date or to issue refunds. Service fees paid to Multipass or as credit card fees are non-refundable.
Any amounts that have been paid out to you that are refunded or returned via a dispute are not considered valid ticktes and your paid out portion must be returned to Multipass so we can pay the customer. In the case that this results from a technical problem then Multipass will be responsible for any dispute fees. In the case of a host-approved refund or a canceled event, the event host will be responsible for any dispute fees. Stripe's fees are non-reversible and as we will pay back a customer their full purchase price then the responsible party will need to cover those as well.