Quick answers about pricing, payouts, sales tax and buying tickets on Multipass. For step-by-step guides, visit our Help Center.
Can’t find your answer? Email [email protected].
No questions match that search. Try another word, visit the Help Center or email [email protected].
Multipass is free for organizers, with no subscription, monthly fees or contracts. By default, attendees pay a service fee of 5% + $1.50 per ticket at checkout, so you keep 100% of your ticket price and get paid instantly. You can also choose to absorb the fee. Memberships have a 5% fee, and free events are free.
Multipass is free for organizers and pays you instantly to your own Stripe account. Ticketing, memberships, automatic promoter payouts, a community hub and real-time analytics all live in one dashboard. See Multipass vs Eventbrite and Multipass vs Posh for side-by-side comparisons.
If you can sell a ticket to it, you can run it on Multipass, including nightlife and venues, raves and after-hours, comedy and live shows, festivals, classes and fitness, social clubs, immersive experiences and LGBTQ+ events.
Instantly. Ticket money goes straight to your own Stripe account when each sale happens. Multipass never holds your funds. Read how payouts work.
Sales land in your Stripe account right away. Stripe then pays out to your bank on your payout schedule, which you can check and change under Finance → Overview → Manage payout schedule. Stripe may hold a brand-new account's first payout for a few extra days as a fraud-prevention step.
Card processing is separate from sales tax. Stripe charges a card processing fee of 2.9% + $0.30 per order in the US (2.9% + CA$0.30 in Canada), and the $0.30 is split evenly across the paid tickets in the order. You choose who pays it for each event in Settings → Tax & Fees: absorb it so it comes out of your ticket price, or add it on top so the buyer pays it. You can also use inclusive pricing, where the price you advertise already includes every fee. Card sales at the door through the Multipass app have a flat $2.00 fee per ticket, card processing included.
Yes, at the rate you set. Rules and rates vary by state, city and event type, so you enter your own rate in each event's Settings → Tax & Fees, and a ticket type can have its own rate. The tax is paid to your Stripe account with the rest of the sale, and you're responsible for reporting and paying it. If you don't set a rate, no tax is collected. With inclusive pricing, the tax is included in the price you advertise. Talk to your accountant about what applies to your events.
In your Multipass reports, not Stripe. Stripe sees one total per purchase, so it doesn't show the tax separately. For one event, open Reports → Sales Breakdown, or export Reports → Exports → Tickets sold. For all your events, go to Reports → Exports → All transactions (finance) in your dashboard. Both exports have a Tax column. Stripe's Form 1099-K reports your card payments for income tax, not sales tax. More on payouts, fees and sales tax.
Yes. Sell general admission next to tables and group packages on the same event page, combine ticket types into bundles at a new price, and add extras like parking, merch and donations. You can also offer time slots for timed-entry events.
Yes. Buyers pick their exact seats from an interactive seat map at checkout, and you can sell general admission and reserved seats for the same event.
Yes. Free events are free to list, with RSVPs and optional donations.
Yes. Set an event password so only people with it can see and buy tickets, or keep an event private for your members and invited guests.
Use the Multipass app to scan QR codes or tap NFC cards, with optional waivers. You can also sell tickets at the door, and card sales through the app have a flat $2.00 fee per ticket, card processing included.
Yes. Add the Multipass embed to your site and buyers check out without leaving your page. Here’s how.
Yes. Add your Google Analytics, Google Tag Manager or Meta (Facebook) Pixel ID to any event, and the tags go on that event's public pages so you can see which campaigns sell tickets.
Yes. Send newsletters and text messages to your followers, members and ticket holders right from Multipass. Texts go out through your own Twilio account.
Each promoter gets their own tracking link, every sale through it is credited to them, and their commission is paid out daily to their Stripe account. You don't have to pay promoters yourself. Learn about promoters.
Yes. Create tiered membership levels with members-only pricing, early access and automatic recurring billing.
Yes. We move your contacts, followers and members, bring over your upcoming events and their existing ticket holders, and help you set up your first event. Email us to get started.
Yes. Every Multipass account has a referral link. You earn 10% of our service fees on every ticket sold by organizers you refer, for as long as they use Multipass, paid out daily. See the referral program.
Make a free Multipass account, connect a Stripe payout account under My Account → Payout Accounts, then switch to Promoter at the top of the dashboard and click Find Events to Promote. Learn about promoting.
Every ticket sold through your link is credited to you, and your commission is paid out daily to your own Stripe account. Organizers don't have to pay you by hand.
Yes. Promote any event that's open to promoters, or accept invitations from organizers. Your dashboard shows every organization you promote for and the rates they've set.
You get your own tracking link for each event you share, and every sale through it is credited to you. Follow your results and earnings in your promoter dashboard.
No. Guest checkout works fine, and you can create an account during checkout if you'd like.
You'll see a QR code for each ticket on your receipt page, and your tickets are emailed to you as a PDF. They're also under My Tickets when you log in, and in the Multipass app.
The fastest way in is your ticket's QR code, from your receipt page, the PDF in your email, My Tickets or the app. Some events can also look you up by name. Event day tips.
Log in and go to My Tickets → Transfers, click Start Transfer next to the event, enter your friend's email and choose the tickets. They don't need an account yet, and you can cancel until they accept. Some events limit or turn off transfers.
Sign in with your email or phone number, or use Continue with Google, Apple or Facebook. You can manage how you sign in under My Account → Sign-in methods. If you use a password and forgot it, choose Forgot your password on the sign-in page.
Each organization has its own page on Multipass. If they offer memberships, click Become a Member there. To manage your memberships, click Memberships in the top navigation or go to the organization's page.
Log in and go to My Account → Transactions to see your purchases and receipts, or open the Multipass app. More ticket buyer FAQs.
Most events include a Multipass service fee, and some include a card processing fee or tax set by the organizer. You see every fee before you pay.
Multipass uses Stripe, a leader in payment security, to process card payments, so the page where you enter your card is hosted by Stripe.
If tickets sell out before you finish checkout, or your connection drops, you may see a pending pre-authorization. It isn't a charge, no tickets were issued, and it drops off on its own within 5 to 7 days.
You check out for the tickets you want before the draw, and your card is pre-authorized, not charged. At the draw, entries are put in random order and filled while tickets last. You're only charged if you're selected.
For questions about the event, contact the host. Their details are in your receipt email and under Hosted by on the event page. For problems with a charge or your tickets, email [email protected].
Each organizer sets their own refund policy, which you'll see during checkout. See how to request a refund.
Set up your page, connect Stripe and start selling. Bring your team along when you’re ready.